Case Study
50Tel: Managed Service Provider
Industry: Managed Service Provider
Size: Mid-6-figure revenue, losing money
Case Study
50Tel: Managed Service Provider
Industry: Managed Service Provider
Size: Mid-6-figure revenue, losing money
Stage 1
Recognizing Entrepreneurial Prison
✅ 12+ months of cash stress
✅ Payroll pressure felt like a noose
✅ Issues visible but avoided
✅ Stuck on the Operational Treadmill
✅ 12+ months of cash stress
✅ Payroll pressure felt like a noose
✅ Issues visible but avoided
✅ Stuck on the Operational Treadmill
Stage 2
Enterprise Leverage Audit
✅ V – Verify: Technology handcuffs (wrong staff fit, redundant systems).
✅ A – Audit: Overloaded payroll and bloated expenses misaligned with revenue.
✅ L – Leverage: Identified $10,500/mth burn tied to poor staffing model.
✅ U – Understand: Cash constraints caused sales stagnation.
✅ E – Evaluate: Elephant in the room = wrong resource allocation.
Stage 3
Pivot with LEADER Framework
✅ L - Leverage audits: Exposed technology + staffing bottlenecks.
✅ E - Establish metrics: HIL meetings forced financial clarity.
✅ A - Align vision: Owner shifted from “survival” to strategic growth plan.
✅ D - Drive optimization: Cut handcuffs, reduced staff costs, no new expenses.
✅ E - Execute: Issue fixed in 15 business days.
✅ R - Reinforce: Weekly scorecards sustained focus.
Stage 1 – Recognizing Entrepreneurial Prison
✅ 12+ months of cash stress
✅ Payroll pressure felt like a noose
✅ Issues visible but avoided
✅ Stuck on the Operational Treadmill
Stage 2 – Enterprise Leverage Audit
✅ V – Verify: Technology handcuffs (wrong staff fit, redundant systems).
✅ A – Audit: Overloaded payroll and bloated expenses misaligned with revenue.
✅ L – Leverage: Identified $10,500/mth burn tied to poor staffing model.
✅ U – Understand: Cash constraints caused sales stagnation.
✅ E – Evaluate: Elephant in the room = wrong resource allocation.
Stage 3 – Pivot with LEADER Framework
✅ L - Leverage audits: Exposed technology + staffing bottlenecks.
✅ E - Establish metrics: HIL meetings forced financial clarity.
✅ A - Align vision: Owner shifted from “survival” to strategic growth plan.
✅ D - Drive optimization: Cut handcuffs, reduced staff costs, no new expenses.
✅ E - Execute: Issue fixed in 15 business days.
✅ R - Reinforce: Weekly scorecards sustained focus.
Results – The BIG 5 in Action
✅ Cash Flow Compass: +$11K/mth freed up in 5.5 months.
✅ Everyone Has a Number: Ownership clarified who controlled costs.
✅ VisionSync: Owner reset growth vision with clear execution.
✅ Lead Indicators: High Impact Leverage meeting cadence flagged cash strain before crisis.
✅ Creative Priority: SOPs prevented re-hiring same problem.
Quantitative Outcome:
✅ +$126K annual cash flow
✅ +$378K enterprise value (3× multiple in MSP industry)
Qualitative Outcome:
✅ Owner went from stressed/suffocating to relieved, disciplined, and focused on growth.
TESTIMONIALS
Is Your MSP Stuck on the Operational Treadmill?
Break the chains. Fix your choke points. Reclaim growth.
Is Your MSP Stuck on the Operational Treadmill?
Break the chains. Fix your choke points. Reclaim growth.
Copyright 2025. Deliberate Achievement. All Rights Reserved.